Refund & Cancellation Policy

1. Order Cancellation

• Orders can be cancelled only before they are accepted by the restaurant.
• Once the restaurant has accepted and started preparing the order, cancellation is not allowed.

2. Eligible Refund Cases

Refunds are applicable only in the following situations:

• Order was not delivered
• Incorrect item was delivered
• Food received was damaged or of poor quality
• Payment was deducted but the order was not successfully placed

3. Refund Process

• Approved refunds are initiated within 24 hours of request confirmation
• The amount will be credited to the original payment method

Estimated Credit Time:

• UPI / Wallets: 1–3 working days
• Debit/Credit Cards: 3–5 working days

*(Actual time may vary depending on the bank or payment provider)*

4. Non-Refundable Cases

Refunds will not be provided in the following cases:

• Order has already been prepared or dispatched
• Customer was unavailable at the time of delivery
• Incorrect delivery details (address/phone number) were provided
• Minor delays due to traffic, weather, or restaurant workload

5. Issue Resolution

• For food quality issues, refunds or replacements will be provided on a case-by-case basis
• Customers may be required to provide photo/video proof for verification

6. Payment Gateway

All payments and refunds are securely processed via Razorpay.